Frequently Asked Questions
Agencies/Brands
Creators
Agencies/Brands
Creators
What is Slice?
Slice is a creator analytics platform. It offers flexible solutions that leverages data to accelerate marketers' decisions across influencer planning, reporting, and operations.
Does Slice help me find influencers to work with?
Within our platform, we have Creator Discovery, which lets marketers discover new influencers to work with, from our database of 150,000+ influencers. We are also offer services, where our team will help curate a list of relevant influencers for your brand.
How much does Slice cost?
We charge for Slice on a software as a service fee (SaaS). We have different plans that range from $69 -$749 a month. Our most popular plan is $179 a month. If you want Slice's managed services, there is an agency fee based on your total budget.
Does Slice offer a free trial?
Yes. We offer a one week, free trial. You have access to Slice's features in our Lite package. Our team is available to help you with onboarding and anything else you need.
Do you offer a discount for first time customers?
We give everyone a 20% discount when they sign up and pay for one year up front.
How many content links can I upload at one time in a report?
As many as you'd like. We have only tested our system with 1,000 links at one time, but we are capable for handling more. More links just means a little longer wait time for your report to populare.
How often does your reporting data update?
Our reports update every 24 hours, around midnight. There is nothing your team needs to do to update the data. This is done automatically.
How long does my report take to populate data?
Our report loading time varies, based on how many influencer names you add to the report. Smaller campaigns populate quickly, while hundreds of names will take longer.
Can other agencies/brands see my reporting data?
No. Our reporting data is only for you. When you create a report, you automatically get a PIN that you can share with clients or team members. So none of the reporting data is available until they have inputted the PIN.
How does Slice Payments work?
Slice enables you to pay multiple content creators at one time. We partner with a licensed payment gateway to facilitate these payments safely. Payments can be sent directly to influencer bank accounts or their Slice digital wallet.
Do you account for viral posts in the Slice engagement rate calculations?
Yes. When we calculate engagement rate, we account for viral posts that will inflate an influencer's engagement rate, to give you accurate engagement rates.
Where is Slice available?
Our software is available worldwide. Our discovery, ER calculator, and reporting work with influencers across the globe. Our payments feature is currently only available in Indonesia. We plan on expanding that option regional, across Southeast Asia in the short-term.
How to create a Facebook Page to connect Instagram to Slice?
Open your Facebook account, select Menu then click 'Pages'. Select create and fill in the required data. You can use your Facebook Pages directly.
Is Connecting to Slice safe?
It's safe, Slice cannot read activity data or passwords from your account. Slice can only read data that you allow
What data can Slice retrieve via APIs?
The only data that can be retrieved is Analytics from your Social Media account. Either overall analytics from your profile or from the content you connect to.
What should I do if I don't get a verification email?
Check spam or promotional emails. If the verification email is not available, you can re-request the verification email. If you still haven't received it, please inform our team.
What benefits or advantages will you get if you join Slice as creator?
You can make invoices to brands, have your own profile rate card with real-time updated profile analytics, see analytics from all social media connected in one dashboard, and learn from existing content. on Slice Academy
What is the general form of collaboration if a creator joins a slice (between the creator and Slice)?
Creators who have joined Slice will automatically enter the Slice database and will be our priority when there is collaboration with brands.
Creators who join Slice do not have any contracts and are free from fee shares because Slice only applies agency fees and these fees will be borne by the brand.
Creators who join Slice do not have any contracts and are free from fee shares because Slice only applies agency fees and these fees will be borne by the brand.
Is there brand knowledge or detailed drafts to study?
To learn more about Slice, you can check our website at https://slice.id/
What should the creator do next when they have successfully signed up?
If the creator has successfully signed up, the creator needs to connect their social media account to Slice. For the tutorial, you can check this link.
Why can't the Instagram creator account connect to Slice?
Make sure the Instagram creator account is connected to Facebook Pages first (make sure to allow access). After that, the creator can connect his Instagram account with Slice.
How do creators set rate cards in Slice?
Creators can set or update the rate card in the "Rate Card" menu, click edit, and fill in the existing columns according to the channel.
How do creators share rate cards from Slice?
Creators can open the "Rate Card" menu, then click Copy next to the link at the top right and can Paste to the destination.
How to create and send an invoice?
Creators can open the "Digital Wallet" > "Invoice" menu and click the "+" button to create an invoice. Fill in the details of the destination and price to be charged. Following are the definitions of the existing columns:
- Agency Name: Name of the target company
- PIC Name: Name of the intended recipient (or representative of the company).
- PIC Details: Email address of the recipient (or representative of the company)
- Phone Number: Telephone number of the recipient (or representative of the company)
- Campaign Name: The name of the campaign or project
- Invoice Date: The date the invoice was created
- Due Date: Deadline date for invoices to be paid (minimum H+1 since the invoice was created)
- Message: Notes to be delivered to the collectible
- Scope of Work: Details of the Content you want to bill for
Quantity: Amount
Who is the recipient of the invoice that the creator has created in Slice?
The recipient of the invoice will be the email address entered in the "PIC Details" column
Where will the money from invoice go?
The money from invoice collection will go to the Slice Digital Wallet Creator which can be checked in the "Digital Wallet" > "Balance" menu
Why is IDR 1,000 deducted every time I send an invoice?
Slice will automatically deduct IDR 1,000 (One Thousand Rupiah) every time an invoice is sent for the cost of making the invoice.
Where can I see the status of invoices that have been sent?
Click the "Digital Wallet" > "Invoice" menu and see the status of all the invoices you have sent there. Here is the meaning of each status:
- Paid : The invoice has been paid
- Waiting Payment: Waiting for invoice payment to be made
- Expired: The invoice has passed the deadline and is no longer valid for payment
What should I do if the Invoice Status is "Expired"?
You can regenerate an invoice, because the invoice is no longer valid and the recipient of the invoice can no longer make payments via the invoice.
How does Creator know the Pin used to withdraw Slice Digital Wallet balance to a bank account?
The default Pin is "000000", to change the pin please open the "Account Settings" menu > then click "Change" on the Payment Security Code.
Why is my balance deducted by IDR 5,000 every time I make a withdrawal?
The admin fee per withdrawal is IDR 5,000 (Five Thousand Rupiah), but there is no minimum withdrawal amount.
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